How It Works...

All calls to our service line number are received and logged, within thirty minutes your call will be returned by a telephone support engineer, who will assess the problem and work with you to resolve the problem remotely.

If the problem cannot be resolved in this way, the job is then passed to one of a network of field engineers who will make a site visit to rectify the problem. Statistics show over 93% of customer calls are cleared on the first site visit.

Delivering Peace Of Mind...

Delivering quality service to our customers is not something we leave to chance. With a committed service team and a comprehensive stock of equipment spares, we are confident that any problems that may arise will be resolved quickly, effectively and with the minimum of fuss.

All The Technical Back-Up You'll Ever Need...

When you call Summit you are connected to a committed service provider; a highly skilled technical support team experienced in networking, TCP/IP, systems integration, Windows NT/95,98,2000,XP, Apple Macintosh, Unix and PC Hardware support.

Remote diagnostics facilities make it possible for technical staff to dial-in and perform remote problem analysis and resolution. The expertise is not limited to trouble-shooting; you can also take advantage of the many years of experience in installation planning, network evaluation and design, and even product based training and consultancy.